Giclée Printing Policy
Return and Exchange Policy
Digital Painter Prints are customized, purpose-built and are not returnable.
Digital Painter prints are created to customer specifications and are
not restockable or reusable by CCSI. Digital Painter standard warranty
covers only material defect or damages sustained during transit within
30 days from the date of shipping.
Minor variations in length do occur and are an imbedded feature
of the process, they are not considered defects. Charges will apply for
any reprint requested by customer for length corrections.
Due to installation variables totally beyond the control of CCSI,
alignment cannot be guaranteed in multipanel murals. These prints are
produced solely at customer risk. No refunds shall be granted for misalignment
of the various panels in a mural.
Prints with manufacturing defects, such as defective canvas or substrate,
will be replaced at no charge within 30 days from date of shipping. After
our 30 day return window has passed defective prints will be reprinted
for 50% of the charges of the original cost of the production.
Shipping charges on returns are not refundable. We do not offer refunds
for shipping charges, including but not limited to domestic Ground, Express
or International shipping. Please be advised that we are unable to refund
any fees imposed by an entity other than The Digital Painter/CCSI.
Please note our shipping rates apply to the U.S. and not to Canada. Canadian
orders will assess a nominal shipping fee usually about $19-25 to ship